Harrods Aviation is a widely recognised leader in the General (Private) Aviation industry. Renowned for our commitment to excellence, we pride ourselves on delivering the highest standards of customer service. We are dedicated to employing only the very best individuals—those who share our passion for quality, professionalism, and exceptional client care.
We are currently recruiting for a Lounge Service Agent to work at our Stansted base.
Location: London Stansted Airport (CM24 1QQ)
Job Type: Part time, Permanent
Working Hours: 4 on 2 off shift pattern
THE ROLE
Working as part of the customer service team, the Lounge Service Agent is responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles.
This role will include all aspects of Lounge Service and Reception, including the preparation of lounges and meeting rooms prior to guests’ arrival; welcoming guests to our facility; hosting passengers whilst in the lounges; stocking and re-ordering consumables for the passenger and crew lounges and processing of company mail and couriers.
The role will also include some driving as you may be required to collect visitors and crew from nearby hotels.
THE HOURS
The successful applicant must be flexible and professional. The Stansted base operates 7 days per week, 365 days per year. Hours worked will be at the Company’s request and will be subject to the business requirements.
The average working week is 25 hours, on a 4 on 2 off shift pattern, which will include working early, day, late, weekends and bank holidays. Rostered shifts will typically fall between the hours of 08:30 – 19:00.
THE SUCCESSFUL CANDIDATE
They will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation’s passengers and crews. Duties will be delegated by a senior staff member, however, the successful candidate will be expected to work under their own initiative and as part of a team.
They will be required to be quick thinking and very adaptable, as the nature of the business often dictates unique requirements.
They will have to be multi-skilled, often having to undertake several tasks at once, whilst ensuring they maintain a professional attitude and image at all times.
Ideal candidates will have a proven knowledge of customer services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business Class Cabins of the airlines renowned for their customer service standards.
They will be enthusiastic, with a willing personality and sense of humour, who is able to prioritise and work on their own initiative, setting a professional example to their team, always demonstrating courtesy and integrity.
They will have good communication skills, as well as good computer literacy and administration skills would be advantageous.
A full UK driving license is essential, and they must have access to their own transport to enable you commute to our location out of hours when public transport is not available.
They will also need to have a 5-year checkable history to obtain an airport ID pass.
You must hold the right to live and work in the United Kingdom.
BENEFITS
Harrods Rewards Card (staff discount).
AES contributory pension scheme.
Onsite Parking.
Full Uniform also provided.
HOW TO APPLY
If you feel you have the right experience and qualities to apply, please submit an up to date CV and covering letter.
Closing Date: Thursday 8th March 2026
Contact No: 01279 665480