Harrods Aviation is a widely recognised leader in the General (Private) Aviation industry. Renowned for our commitment to excellence, we pride ourselves on delivering the highest standards of customer service. We are dedicated to employing only the very best individuals—those who share our passion for quality, professionalism, and exceptional client care.
We are currently recruiting Customer Service Agents to work at our Stansted base on a zero hours basis.
Location: London Stansted Airport (CM24 1QQ)
THE ROLE
You will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation’s passengers and crews. Duties will be delegated by a senior staff member, however the successful candidate will be expected to work under their own initiative and as part of a team.
The principal accountabilities of the role are;
- Maintain a professional image at all times.
- Ensure that all tasks and duties are completed during your scheduled shift in an efficient manner.
- Daily liaison with other departments within the organisation and with external organisations relating to the efficient operation of the company.
- Take ownership of problems and deal with them in a professional manner.
- Process customer requests, under the direction of the Lead CSA.
- Place orders for services, including engineering, ground transport and hotel accommodation using approved suppliers.
- Cross selling of additional services supplied by Harrods Aviation.
- Operation of communications equipment.
- Adhere to departmental procedures and systems to maintain optimum efficiency and consistency.
- Baggage handling with assistance from ramp staff.
- Drive passengers and crew to and from aircraft.
- Ensure vehicles, lounges and all areas are kept clean and tidy.
- Maintain stock control of supplies for passenger and crew lounges.
- Cover reception duties as required.
THE HOURS
The successful applicant must be flexible and professional. The Stansted base operates 7 days per week, 365 days per year. Hours worked will be at the Company’s request and will be subject to the business requirements.
There is not obligation for the Company to offer a minimum number of working hours to you; likewise, there is no obligation on your part to accept work when offered to you.
However, whilst the nature of this contract is intended to be casual for both your and the company’s benefit, there is an expectation that you will not repeatedly decline work offered to you. Applicants should have availability to cover shift during days, nights and at weekends.
THE SUCCESSFUL CANDIDATE
Ideal candidates will have a proven knowledge of customer services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business Class Cabins of the airlines renowned for their customer service standards.
They will be enthusiastic, with a willing personality and sense of humour, who is able to prioritise and work on their own initiative, setting a professional example to their team, always demonstrating courtesy and integrity.
They will have good communication skills, as well as good computer literacy and administration skills would be advantageous.
A full UK driving license is essential, and you must have access to your own transport to enable you commute to our location our of hours when public transport is not available.
They will also need to have a 5-year checkable history to obtain an airport ID pass.
You must hold the right to live and work in the United Kingdom.
BENEFITS
Harrods Rewards Card (staff discount).
AES contributory pension scheme.
Onsite Parking.
Full Uniform also provided.
HOW TO APPLY
If you feel you have the right experience and qualities to apply, please submit an up to date CV and covering letter.
Closing Date: Thursday 6th November 2025
Contact No: 01279 665480