Harrods Aviation
– Customer Services Department

Mike joined Harrods Aviation in 1997 after gaining nine year's ground handling experience with Inflite Jet Centre and Gatwick Handling both based at Stansted Airport.

During his time with Harrods Aviation he has performed various roles within the Ramp and Operations departments at Stansted and was promoted to the role of Head of Operations for both Luton and Stansted in September 2008. Mike has total responsibility for the Operations, Ramp and Fuel departments at both the Harrods Aviation FBOs.

Lee Williams
Base Manager, Stansted

Lee began his aviation career in 1993 with GHI Stansted, where he started as a ground services operative, handling commercial and cargo aircraft. After four enjoyable years, he was given the opportunity to join what was then Metro Business Aviation, as a Ramp Operative.

For the next 11 years he was heavily involved with handling all types of business aircraft from the smallest to the largest, and upon being trained in aircraft refuelling with ExxonMobil he was promoted to the position of Ramp and Fuel Supervisor where he continued to work closely with customers providing and ensuring they receive high standards of aircraft handling and refuelling services.

In 2008 he was again promoted to his current role as Base Manager Stansted.

He is now tasked with overseeing the day to day running of the Operations, Ramp, Fuel and Detailing departments which consists of over 50 staff. Lee works closely with the airport authorities and the board on future projects.

David Herlihy
Base Manager, Luton

David began his aviation career in earnest with British Airways where he served for 13 years and underwent their extensive training programme. With British Airways David took on varied roles, broadening his experience and expertise from Duty Manager VIP Services to Airport Manager in the Far East.

With his British Airways experience under his belt David moved to Chapman Freeborn, as their Airport Manager. Here David managed all operational aspects for five different airlines under the care of Chapman Freeborn at that time. David introduced a Station Management team that provided a high level of service at the right price.

From June 2010 David joined the company from Qatar Airways. David was responsible for the daily operation from London Gatwick to Doha and was also given the task of moving the daily operation from Gatwick South Terminal to the North Terminal.

David is not new to London Luton as he was a founding member of the management team of Silverjet the British business class airline. He comes from a strong customer services and team leadership background, with more than 20 years experience specifically in aviation.

Shernaz Carney
Training & Standards Manager

Our training department provides the Customer Services directorate with inductions, job specific, refresher, security training and personal development courses and as Training and Standards Manager Shernaz has three customer services trainers and a ramp trainer reporting into her.

Shernaz provides this training from a position of authority as she herself spent nine years within operations in various customer service roles. In fact her career with Harrods Aviation started in September 1994 when she joined as a part-time customer service agent at Stansted. Other roles included being one of the first promoted into the position of senior customer service agent and working with future bookings as a customer line agent.

As one of Harrods Aviation’s most experienced customer service staff Shernaz had her ‘calling’ to training in June 2003 when she was key in setting-up the training department. Her enthusiasm and commitment to improving and maintaining our standards through training earned Shernaz, along with her recently completed Chartered Institute for Personnel and Development (CIPD) qualification, her current title in April 2008.